Deleting your account and your data

Effective 6 October 2026

You can delete your VemoRide account yourself, at any time, without asking us. This page explains how, what happens afterwards, and what to do if you cannot sign in.

1. Deleting it yourself

1. Sign in at vemoride.com/login, or open the VemoRide app.
2. Go to Profile Settings.
3. Scroll to the bottom and choose Delete account.
4. Confirm. You are signed out straight away.

If you signed in with Google, Apple or Facebook, this is the same: deleting your VemoRide account removes your account with us. It does not touch your Google, Apple or Facebook account, and you can also remove VemoRide’s access from that provider’s own settings at any time.

2. When we cannot delete it immediately

One thing stops a deletion: a booking that is still running or whose payment has not settled. Deleting an account in the middle of a trip would leave a customer without a driver, or a partner without their money. Complete or cancel the booking, or wait for the payment to settle, and the deletion will go through.

If you are a super admin, another super admin has to do it, so that nobody can lock the platform out of itself.

3. What happens to your data

• Your account is marked deleted immediately and you are signed out of every device.
• Any vehicles you had listed are taken off sale at once, so nobody can book them.
• Your personal data is removed within 30 days.
• Identity verification records are kept while the account is active and for 2 years after it closes, so that a disputed check can still be explained, and are then deleted. We never store the identity record or any photograph returned by a register.
• Financial records are kept for 7 years, because Nigerian law requires it. This is the one category we cannot delete on request.
• Records of accepting our legal documents are kept, because their only purpose is to prove what you agreed to.

Section 5 of our Privacy Policy sets out every retention period in full.

4. If you cannot sign in

Write to privacy@vemoride.com from the email address on the account, and tell us you want it deleted. We will confirm who you are and then delete it. If you cannot write from that address, say so and we will ask you for something else that identifies you.

5. Changing your mind

A deleted account is not immediately destroyed, because people delete accounts by accident. For a short period you can restore it by trying to sign in again, which will offer you the choice. Once the 30 days above have passed, the data is gone and we cannot bring it back.

6. Deleting one thing rather than everything

You do not have to delete the whole account to remove a single piece of information. A phone number, a photograph or a verification record can be removed on its own: write to privacy@vemoride.com and say which. Withdrawing identity verification means we can no longer offer you a partner or driver role, and the account reverts to customer access.